Just how long should they wait?

The American Progress Action Fund has an article with Secretary of Health and Human Services offering this advice for folks having problems getting their prescription drugs under the new federal plan:

Department of Health and Human Services Secretary Mike Leavitt suggested, "If you are one of those seniors experiencing problems, our message is don't leave the pharmacy without your drugs."

Unfortunately, they could be in for a long day. The article also notes that:

According to recent news reports, "Pharmacists spent hours on the telephone trying to reach insurance companies that administer the drug benefit under contract to Medicare."